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| Class action against Yahoo Personals and Match.com for fraud
Posted: 6/29/2008 6:31:33 AM | Here is my experience with Date.com
If you become a Gold member with Date.com and you want to cancel your account...you cant. The Automated system will re-direct you request to a new page informing you " Failed to Delete Profile We are unable to delete your membership because you are still a paid member. In order to delete your membership, click here to contact customer support." This is a direct quote from Date.com's page.
Clicking on contact customer support link you are again re-directed to another page... Date.com Membership Department Avalanche, LLC 1521 Alton Road #626 Miami Beach, FL USA 33139 Please Note: Because of delays in the postal service, it can take 7-14 days until you are upgraded to Gold Membership status. To become a Gold Member immediately, we recommend you upgrade via credit card. Please Note: When sending membership payment by mail be sure to include (and please print clearly) your: * Username * Email address * Length of Membership
At this page you are given an option of either submitting a request to customer support or nothing. Once you have submitted a request an email will show up at the account you signed on with informing you that customer support will contact you in 24 hours. They are not open on the weekends! so the 24 hours contact by customer service is invalid.
Notice there is no phone numbers, I will address this further down this post
At the top right hand corner on the contact customer support, there is a very small link that says "To cancel your Gold Membership click here" Upon clicking this link you are re-directed to a page giving you all your sign-on information. Here you can cancel your account. But not deactivate it.
Phone numbers and other information found on the main page under http://www.bbbonline.org/cks.asp?id=105071913552 which is found on the bottom right corner. Clicking on this link you are re-directed to another page giving you this information. BBBOnLine Reliability Profile: Date.com Company/Organization Information: 1521 Alton Road #626 Miami beach, FL 33139 Phone: 305-938-4400 Fax: 305-535-0893 Email: Click here Description of Product & Services Offered: Internet Dating site for singles to find a match for a relationship Company Website(s) www.date.com Business Start Date: 1/1/2001 Bureau Join Date: 2/28/2005 Company Management: Meir Strahlberg (CEO) Customer Service Contact: Derek Cheung (Customer Service Team Lead) Phone: 877-224-3283 Email: Click here As a BBBOnLine Reliability Participant, this company is a member of the Better Business Bureau, and meets all BBB membership standards. It also complies with BBBonLine standards including the Code of Online Business Practices. The company has agreed to work with its customers and the BBB to resolve complaints that might arise. Should you have a problem with the business, use the form at www.bbb.org to tell us. As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports are provided solely to assist you in your own best judgment. BBB reports are subject to change at any time.
Now once a person has cancel their Gold account you still cannot deactivate your account because you still are a "We are unable to delete your membership because you are still a paid member. In order to delete your membership, click here to contact customer support." This company makes it extremely hard to cancel an account, I am going to complain the the Florida Attorney Generals office and so should you. The link to cancel should be located it a easy to find area such as settings area where one tries to deactivate their account. I for one will not use this site again. | |
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