| What do you use for remote IT support?
Posted: 7/10/2009 10:15:55 PM | Here is a question to all the techies here.
What software do you use do to remote IT support for friends, family, clients?
I use:
TeamViewer mostly.
Sometimes I'll use Logmein, but only for personal use. | |
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| What do you use for remote IT support?
Posted: 7/10/2009 10:53:49 PM | | I use Hamachi and Ultravnc for remote control. Works like a charm. Hamachi and Ultravnc can be made to start automatically. Both are free (Hamachi has prices for business, though). | |
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- don
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Joined: 4/23/2009
Msg: 4 | |
| What do you use for remote IT support?
Posted: 7/11/2009 11:28:29 AM | OpenSSH(personal/business) & Radmin (business/support)
sometimes UltraVNC U3 (family/friends)
I try phone support 1st, I prefer not to add remote control software to clients/family/friends PCs b/c a lot of times they don't uninstall it or update it and it leaves openings for potential problems.
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| What do you use for remote IT support?
Posted: 7/11/2009 1:32:11 PM |
I try phone support 1st
LMAO, I feel sorry for you if you knew the people I do :)
Teamviewer hast he option of not installing, which is why I use it the most, it, like most of the others, can bypass any firewall / router, which is nice, and I don't have to tell them to disable anything, it will even allow you to click on the UAC notices. | |
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- don
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Joined: 4/23/2009
Msg: 6 | |
| What do you use for remote IT support?
Posted: 7/11/2009 2:01:59 PM | Very Nice...
I gotta try that, I'll check into the pricing & security on that & maybe replace Radmin (which is 'just okay' imo)
Thanks for the Tip :) | |
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| What do you use for remote IT support?
Posted: 7/11/2009 6:40:44 PM |
Very Nice...
I gotta try that, I'll check into the pricing & security on that & maybe replace Radmin (which is 'just okay' imo)
Thanks for the Tip :)
I haven't found any other program yet that is as easy to use as teamviewer (the customer side) without having to install something, so I thought i'd ask around :)
The licensing is free for non-commercial use, but kind of steep as far as business pricing :-\ | |
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| What do you use for remote IT support?
Posted: 7/11/2009 10:24:49 PM | Another vote for Team Viewer. Excellent and dirt simple to use. Also accomodates file transfers and, best of all, it's free.
http://www.teamviewer.com/index.aspx | |
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| What do you use for remote IT support?
Posted: 7/11/2009 11:59:22 PM |
I'm going to give Team Viewer a try... is there anything I should be aware of with this program?
Only thing i've noticed with the older versions, or certain computers, is the UAC can sometime cause the teamviewer app not to respond, until the user clicks it, but that seems to have been fixed in the new version.
Pretty straight forward, download and run/install on your side and client's side, client gives you their 9 digit session id and 4 digit password, good only while the application is running.
If they need to re-launch it for whatever reason (say a restart of the computer) the session id should stay the same (since it seems to be generated by their hardware id) but the password will change.
Unlike other remote it support programs, such as gotoassist, the user has to restart the application in order to allow a connection from what I've seen, it does not auto-reconnect, even if you restart their pc from the remote options. | |
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| What do you use for remote IT support?
Posted: 7/12/2009 12:08:17 AM | | You have to install it on both sides? Thats not overly cool. The people I deal with wont be able to do that. Maybe I'll just stick with logmein. No installing needed & I've been able to get 70yr olds to grant me access into their PCs. So Team Viewer just lost my vote. | |
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| What do you use for remote IT support?
Posted: 7/12/2009 12:44:38 AM |
You have to install it on both sides? Thats not overly cool. The people I deal with wont be able to do that. Maybe I'll just stick with logmein. No installing needed & I've been able to get 70yr olds to grant me access into their PCs. So Team Viewer just lost my vote.
No, you can install it on your side so it is always there, they have the option to install or just run. | |
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| What do you use for remote IT support?
Posted: 7/13/2009 5:10:48 PM | | www.showmypc.com no need to worry about ports. If they're on the net you will get to them. There is no need to install anything. It's just an executable. | |
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| What do you use for remote IT support?
Posted: 7/13/2009 8:25:23 PM | Personally: I still tend to use "SneakerNet". My folks are still on dial-up (slow speeds and no phone while online). I've pretty much given up the family/friend PC clinic since it seemed I never had any time to myself.
Professionally: VPN and RDP, mostly. Internally we have a remote package supplied by outsourced vendor - much like logmein.com. | |
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| What do you use for remote IT support?
Posted: 7/13/2009 9:21:21 PM |
Personally: I still tend to use "SneakerNet". My folks are still on dial-up (slow speeds and no phone while online). I've pretty much given up the family/friend PC clinic since it seemed I never had any time to myself.
The Family/Friend clinic I run gets charged :-p
But, I, like most people, if they added up the hourly rate they charge on all the free support they give, they would be as rich as bill gates in the end lol | |
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| What do you use for remote IT support?
Posted: 7/14/2009 1:02:36 AM | I usually just tunnel remote desktop through ssh... for windows, most *nix issues I fix through terminal.
Some of my friends use mypc, but I've never had any issues tunneling, and that's free so...
I have used echo vnc for connecting to Macs, although I did not setup the config on the remote mac. | |
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| What do you use for remote IT support?
Posted: 7/14/2009 1:44:08 AM | I use echo VNC viewer, seems faster than Teamviewer (or maybe its just me)
Plus its simple to get people to download and have multiple log ins over different computers | |
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| What do you use for remote IT support?
Posted: 7/14/2009 10:12:36 AM | If I'm working on someone's PC and physically have it, I put TightVNC on it.
If it's a linux machine...I'll install FreeNX
However, I generally have this rule of if I can't be in front of the PC, i'm not going to help you. Most people have so much crap on thier computers and such pathetic uplink speeds that trying to use VNC or something without a lot of compression is useless..I'm impatient..if it takes 5 minutes to respond to a click locally, that's one thing, but i'm not going to wait forever for a menu to pop up...since most people aren't going to bother paying me, i'm not going to waste my precious time fixing thier problems.
I don't know, I guess being the family computer guy for 10 years and constantly having to fix thier PC's regardless of how screwed up they are turned me off from fixing other people's....you flash some cash and i'll get your system working. | |
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- don
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Joined: 4/23/2009
Msg: 20 | |
| What do you use for remote IT support?
Posted: 7/14/2009 1:35:35 PM |
I usually just tunnel remote desktop through ssh... for windows, most *nix issues I fix through terminal.
You can remote desktop with X too using SSH | |
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| What do you use for remote IT support?
Posted: 7/25/2009 1:23:05 AM | http://www.remotelyanywhere.com/
Excellent software has the ability to not only allow file transfer take control over a pc but has many diagnostic tools for Admins from seing all runnning process to mis inbstalled drivers network resource
and the client uses very little memory my biggest gripe is to this day if you want alerts sent to email you have to use pop 3 they don't allow you to send to gmail or yahoo which really bites I use my yahoo more than my pop3 business address
Try out the demo worth the Money | |
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| What do you use for remote IT support?
Posted: 7/25/2009 4:14:17 AM | I also use remotelyanywhere, Ive been through all the others in the past but RA provides all you could need in one place and easy access to it, I use the remote desktop and FTP server features a lot, and even on slow connections the xfer of the desktop image is good.
jay m h1 the pop account is an issue i got round by mail forwarding, you tried it? | |
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