| how do i trust my computer technician?..... Posted: 7/22/2009 7:22:17 PM | i have just watched a news story re., computers which had been left for repair at various shops in london. in all cases the problem was just a purposely loosed part that was easily and cheaply fixed. there were lots of different quotes for repair. one of the shops said the laptop needed a new motherboard, charged for it and on inspection it was found to be the old one still there. the laptops were all fitted with special softwear that filmed everything the technicians did. some were filmed transferring phots and other sensitive files. another tried to hack bank account details. the only thing that stopped him was that it was a dummy account anyeway.
i've always trusted the techies at my store......although now i'm not so sure. does anyone know anything about this softwear, sounds like a great idea, and what is the best way to protect your pc given that sometimes you have to hand over your password? or do you? | |
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- don
| Joined: 4/23/2009 Msg: 2 | |
| how do i trust my computer technician?..... Posted: 7/22/2009 9:11:02 PM | For Computer repair shops, I would not trust them further than you can throw them. (Go with referrals)
It's difficult to make money in the PC repair business honestly (that's why I do networks now)
And for a lot of repairs, you end up paying enough to buy a brand new computer.
So,...It's a judgment call on the clients side of whether it's worth fixing -or- buying a new one
A decent Repair Shop will disclose the risks of repair and potential maximum cost & not rip you off on made-up hardware issues. & Passwords don't keep people out when they have physical access to your machine. ________________________________________________ For webcam software & how-to guide: _________________________________________________ http://reviews.cnet.co.uk/roryreid/0,139101702,49302214,00.htm http://news.bbc.co.uk/2/hi/uk_news/magazine/4276851.stm http://www.ehow.com/how_2154007_catch-thief.html | |
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| how do i trust my computer technician?..... Posted: 7/22/2009 10:30:51 PM | First..there is no such thing as security in Windows. Windows passwords can be reset very easily. Second.. the only suggestion is if you don't trust them then ask for you to see what they are doing. Don't leave your pc there. If they say something needs changing, you need to be there to watch them do it. You can't trush wnyone these days. :( | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 12:27:40 AM | "First..there is no such thing as security in Windows. Windows passwords can be reset very easily."
You make it sound like it is only Windows that has this problem. Computer security in general are pretty pointless (no matter what OS) if some has physical access to the computer. | |
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- don
| Joined: 4/23/2009 Msg: 5 | |
| how do i trust my computer technician?..... Posted: 7/23/2009 12:42:01 AM |
Computer security in general are pretty pointless (no matter what OS) if some has physical access to the computer.
Yeah, Agreed. You can reset a root password for linux in around 10 seconds at boot. Windows actually takes a little longer, (for me anyway) I use 0phcrack Live or UBCD | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 12:50:03 AM | I run a computer repair shop and have been in the business for over 30 years. I've seen a lot in this field but the people are the same no matter where you go, pretty much any repair shop can take advantage of their customers.
One easy way to handle sensative material on your pc is to simply use an external USB drive or a flash drive. Save everything to the external drive instead of the pc and when you take your pc in, your data will be safe at home. As far as having to give your password, it's usually required. Techs do need access under an administrator account to correct problems, but it only takes a few seconds to change your password - something everyone should do on a regular basis.
Any questions, feel free to contact me. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 5:04:41 AM | Because no one cares about Workgroup PC's. I could have all the PC's in tesco's not booting if I felt like being sad, they never put a password on the local admin.
Tried cracking a password on an Active Directory? | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 5:06:45 AM | thanks for the info.....
it's great to know there is sound advise available at my fingertips...... i've said it before..... i know.....but you guys rock! | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 8:01:46 AM | Well you can't trust any Computer repair guy or shop any where in the world. Sure you can go by what others tell you as to who is good and who is not . But a good repair techie will gladly give free advise on basic computer probblems . And will always let you watch them repair your system with you there in front of them to watch what they replace and will tell you what & why it needs replacing. Yes I repair computers and build systems also for people and I have no probblems helping with minor computer problems and I Love it when they ask questions when they are watching me fix or upgrade their computers. And never will a good computer Techie try to make you over spend on repairs or upgrades for things you do not need or don't want.  | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 8:54:00 AM |
You make it sound like it is only Windows that has this problem. Computer security in general are pretty pointless (no matter what OS) if some has physical access to the computer.
True if one takes the time but windows is stupid easy to break. I assume the OP uses windows, therefore the other OSes don't really matter in this case. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 9:32:32 AM | I have found that the best way is to use someone you know, if possible. The IT person I worked with did stuff on the side for very reasonable fees, and I knew I could trust her.
A little off base, but I live in AZ, and how can I translate the times that are shown? They are not Mountain time for sure! | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 11:24:02 AM | Honestly as people have mentioned. It all boils down to the fact is do you trust the person and have you known them for a while.
Unfortunately like anything around the world. If someone really wants to get into your computer.. They will!!!!
There is no real way to "secure" yourself, all I can say is don't leave your bank accounts or passwords on your computer under a file called "bank details"
With regards to any software.... I would not even bother, it probably will be more hassle than if you didn't have it. I guess all I am saying is that you probably have to use your gut instinct. If your impressions of the person is that they seem a bit of a cowboy.. they probably are.
Always trust your gut.. 9 times out of 10 its always right | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 11:58:58 AM | | If personal information is what you're worried about, I see you have a laptop so you can put a password on the hard drive but never forget the password because you will have to send the drive to a special lab to unlock it. It's not impossible to break the HDD lock but most pc shops don't have the capabilities to do it and probably not worh the trouble. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 4:28:22 PM | | Trusting you PC repair man is like trusting your dentist or garage. Ask around, find who is who. There are free tech support sites out there that will take you through steps to help you diagnose your PC for free. Then you can have the proper part replaced if that's what it needs. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 9:38:58 PM | Use a friend, or a coworker that'll help in exchange for a home-cooked meal (or beer & pizza). Next choice would be a business that does in-home service, so you can sit there and watch.
I had an acquaintance who claimed to have worked as a computer tech for a school. He said he used to steal memory out of the computers, and install viruses so he'd get called back to remove them. I assume there are still people like that around. And even if they're not criminals, they may be incompetent. I've seen far too many computers bought from local stores that were assembled improperly and doomed to fail prematurely. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 10:13:19 PM |
in exchange for a home-cooked meal (or beer & pizza)
LOL, nice!
I had an acquaintance who claimed to have worked as a computer tech for a school. He said he used to steal memory out of the computers, and install viruses so he'd get called back to remove them. I assume there are still people like that around. And even if they're not criminals, they may be incompetent. I've seen far too many computers bought from local stores that were assembled improperly and doomed to fail prematurely.
It sucks that there are people in this world that would do that. I don't see a point of trying to generate repeat business through shady means when most end-users are going to generate them for you without help lol. | |
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- don
| Joined: 4/23/2009 Msg: 17 | |
| how do i trust my computer technician?..... Posted: 7/23/2009 10:27:05 PM | Shady mechanics inspired me to fix my own car when it was broken (but now I have a new one on warranty & i dont think they want the repeat visits...lol)
& Here is a funny quote that keeps honest pc repair techs in business: "To mess up a Linux box, you need to work at it; to mess up your Windows box, you just need to work on it." -Scott Granneman, SecurityFocus http://www.securityfocus.com/columnists/188
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| how do i trust my computer technician?..... Posted: 7/23/2009 10:53:46 PM | I repair PCs in my bedroom, got turned down by a lot of PC repair shops even after demonstrating my talent for repairing just about any problem while retaining the data on the computer. 90% of the repairs I've done in the past 4 years have been to fix problems that arose from the Best Buy Geek Squad "repairing" a computer. The worst instance was one guy that called the Geek Squad to have a Dazzle adapter (hook tv/vcr up to PC) set up, all the Geek Squad attendant had to do was pop in the disc and press Ok about 7 times: they wiped his PC clean because of "spyware", didn't install any of the drivers for his PC (which were also on an easy install disc), and then charged him an outrageous amount. I used a data recovery disc to revert the reinstall, luckily only a small amount of data wasn't recoverable and that was one of many games the guy bought online and didn't have a disc for. It had only minor spyware on it, so minor that a single scan of spybot cleaned the thing up as good as new, though I did use a couple others to make sure it was clean. Took maybe 2 minutes to set up the Dazzle adapter, another 30 to record a show, then about 5 more minutes to burn it to DVD, all while walking him through the process so he understood how to do it on his own. The guy was so happy he handed me $50 before even asking about repair price, which I told him for something that went so easy I only charge $30 at the most, and only ever charge more if there are complications that make repairs frustrating.
70% of PC repairs go easy, so easy that you could probably get away with searching google for a fix and do it yourself. Hardware takes a bit more knowledge but even then the information is so easily accessible that it's not difficult at all to teach yourself to fix a PC. Though I may be bias in saying that as I grew up building and repairing computers, started on computers before even entering the mandatory education. | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 10:59:20 PM | Shady mechanics inspired me to fix my own car when it was broken I had the same experience with my 78 Camaro, took it to a local place so the repairs could be done while I was in school, they wound up taking a week to do absolutely nothing to it. Thought they'd swindle me, but well I do know mechanic stuff, I just didn't have any place to work on it at the time, it wasn't to hard to get my money back once I compiled a list of proofs that they didn't do the work (things like dingy bolts you could tell hadn't been touched in several years and the like); in fact the only work they did do was change all the fluids, I'm sure that's only because it was painfully obvious the seals around the oil and transmission pan were broken. I will never let anyone work on my car now without my supervision, even when I was down in college and again couldn't do repairs there, I waited until I had a couple days off to sit and watch the repairs.
In any case you find the same thing in any repair business, electronics (non-computer) is harder to tell when your getting bad replacements or none, but still not to hard if you inspect the item before and after (pictures help to save you the legal hassle). | |
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| how do i trust my computer technician?..... Posted: 7/23/2009 11:30:30 PM |
I repair PCs in my bedroom, got turned down by a lot of PC repair shops even after demonstrating my talent for repairing just about any problem while retaining the data on the computer. 90% of the repairs I've done in the past 4 years have been to fix problems that arose from the Best Buy Geek Squad "repairing" a computer. The worst instance was one guy that called the Geek Squad to have a Dazzle adapter (hook tv/vcr up to PC) set up, all the Geek Squad attendant had to do was pop in the disc and press Ok about 7 times: they wiped his PC clean because of "spyware", didn't install any of the drivers for his PC (which were also on an easy install disc), and then charged him an outrageous amount. I used a data recovery disc to revert the reinstall, luckily only a small amount of data wasn't recoverable and that was one of many games the guy bought online and didn't have a disc for. It had only minor spyware on it, so minor that a single scan of spybot cleaned the thing up as good as new, though I did use a couple others to make sure it was clean. Took maybe 2 minutes to set up the Dazzle adapter, another 30 to record a show, then about 5 more minutes to burn it to DVD, all while walking him through the process so he understood how to do it on his own. The guy was so happy he handed me $50 before even asking about repair price, which I told him for something that went so easy I only charge $30 at the most, and only ever charge more if there are complications that make repairs frustrating.
70% of PC repairs go easy, so easy that you could probably get away with searching google for a fix and do it yourself. Hardware takes a bit more knowledge but even then the information is so easily accessible that it's not difficult at all to teach yourself to fix a PC. Though I may be bias in saying that as I grew up building and repairing computers, started on computers before even entering the mandatory education.
Good read. I'd like to get into computer repair for myself to pick up some extra cash, but I can't help but worry about messing up a customer's computer if I did it. It's that thing where you feel comfortable doing something all the time for yourself, but when it comes to doing it for someone else, it's just nervewracking. | |
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- don
| Joined: 4/23/2009 Msg: 21 | |
| how do i trust my computer technician?..... Posted: 7/23/2009 11:40:04 PM |
Good read. I'd like to get into computer repair for myself to pick up some extra cash, but I can't help but worry about messing up a customer's computer if I did it. It's that thing where you feel comfortable doing something all the time for yourself, but when it comes to doing it for someone else, it's just nervewracking.
Make a good CYA contract up saying you are not responsible for things that could go wrong. Things go wrong sometimes and it's not your fault so make sure they sign it...no sign, no fix
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| how do i trust my computer technician?..... Posted: 7/23/2009 11:48:51 PM | | You cant really say that all techs are like that I myself being a computer tech would be considered an honest tech and it even took me many years to find a good place that has values and pride in what they do and would be willing to hire me lol. There are places out there most people would over look because it might look run down or even not trust worthy but it would still be in your best interest to study up a little on the problem a bit or even the place you might be willing to go and see if the person your talking to might have half a clue into what he/she is doing or is talking about oh and please I know most people know this but leave the attitude at the door it has a tendency to cause more harm then prevent it. I cant say I'm outraged by this topic I know that there are many many horrible people out in this world while the few with honorable intentions get screwed hard, so please don't go around thinking that when the time comes to fix your computer that all the techs are out to screw you or do something bad to your system, also if you have a part replaced they should give you the part they had to pull out and replace as proof like we do in the shop I'm at. | |
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- don
| Joined: 4/23/2009 Msg: 23 | |
| how do i trust my computer technician?..... Posted: 7/23/2009 11:50:15 PM |
Tried cracking a password on an Active Directory?
John the Ripper : A powerful, flexible, and fast multi-platform password hash cracker John the Ripper is a fast password cracker, currently available for many flavors of Unix (11 are officially supported, not counting different architectures), DOS, Win32, BeOS, and OpenVMS. Its primary purpose is to detect weak Unix passwords. It supports several crypt(3) password hash types which are most commonly found on various Unix flavors, as well as Kerberos AFS and Windows NT/2000/XP LM hashes. Several other hash types are added with contributed patches. You will want to start with some wordlists, which you can find here, here, or here. THC Hydra : A Fast network authentication cracker which supports many different services When you need to brute force crack a remote authentication service, Hydra is often the tool of choice. It can perform rapid dictionary attacks against more then 30 protocols, including telnet, ftp, http, https, smb, several databases, and much more. Like THC Amap this release is from the fine folks at THC.
http://sectools.org/crackers.html
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- don
| Joined: 4/23/2009 Msg: 24 | |
| how do i trust my computer technician?..... Posted: 7/24/2009 12:10:47 AM |
You cant really say that all techs are like that I myself being a computer tech would be considered an honest tech and it even took me many years to find a good place that has values and pride in what they do and would be willing to hire me lol. There are places out there most people would over look because it might look run down or even not trust worthy but it would still be in your best interest to study up a little on the problem a bit or even the place you might be willing to go and see if the person your talking to might have half a clue into what he/she is doing or is talking about oh and please I know most people know this but leave the attitude at the door it has a tendency to cause more harm then prevent it. I cant say I'm outraged by this topic I know that there are many many horrible people out in this world while the few with honorable intentions get screwed hard, so please don't go around thinking that when the time comes to fix your computer that all the techs are out to screw you or do something bad to your system, also if you have a part replaced they should give you the part they had to pull out and replace as proof like we do in the shop I'm at.
I used to do a lot of computer repairs (house calls & drop-offs/pick-ups) and I found that it was really difficult to make money at it....honestly I ended up ripping myself off because I didn't feel right charging by the hour & for all the time it takes to properly fix a computer, I wasn't making enough & it wouldn't be worth the amount I should have charged for the client.
--People like to wait until their PC is really really messed up before calling a tech and really really messed up = a lot of time to fix and even if you wipe & reinstall, you need drivers, back up data, service packs, software,.........etc.... Who wants to pay for that when they can have a fresh start with a new PC for the cost of a few fixes
Now I do networks, network security, consulting, & drop-off pc repairs, remote repairs... house calls aren't worth the time (travel time, gas, hourglass, scans, restarts, back-ups, 128mb-512mb PCs ;)
& I am an honest repair tech
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| how do i trust my computer technician?..... Posted: 7/24/2009 3:11:23 PM | LOL Yes gotts love them Big Elctronic store computer geeks !hahaha Yes I have seen the geek squads at BEST BUY /FUTURE SHOP and a few other computer shops doing repairs or telling customers what needs repaired or upgraded or the best is you need the latest computer with all the gadgets in order to have a good computer . Then they say its on sale !HAHAHA And then $3 grand later they say its a good computer ! Average repair even if just to open a computer is about $70 - $80 bucks at most electronic shop's
Ever see or hear of someone having to return 3 or more times to get one of these geeks to tell them you need to replace your key board or your mouse is faulty! A friend spent 5 trips to future shop paid well over $100 each time and they never fixed her computer!LOL She asked me and in 10 minutes at her place I told her its a faulty key board and she should also get a new mouse . My cost to her $1.49 for a timies coffee. Plus she had to spend $20 for new key board & a new mouse .
I was trained at conastoga on computer upgrading & repairs and was asked to teach after I graduated cause i found many mistakes in their text books !LOL So I don't mind giving advise or even explaining what to buy for someones computer . As they say treat every one good and they'll return to buy from you !
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