Your lack of success is not a criteria for SPAM.
When you're being matched wit ha 43 year old who lives about 160 miles away, out of 10 that I looked at last time only 1 lived close and still that was a county next to mine. So I'd say "matches" aren't true at all. One of the definitions of spam mail is repeatedly recieving useless or irrelevent information in an email or message.
And not sure if the customer care emails are sent via the same as any other POF emails so might be an idea to change or remove them, more likely to be a sucess and save alot of energy for all of us.