|cancellingPage 1 of 1 |
|Can anyone tell me where i go to cancel my |
upgraded account and cease the payments. It seems to be quite elusive or maybe im just not getting it either way im struggling to find an answer to my query on any of the pof pages.
Posted: 3/30/2012 5:54:20 PM
From the Terms of Service on this website...https://www.pof.com/terms.aspx
Cancellation of Services
If you cancel your account, your Paid Membership and/or Paid Features will be cancelled. All payments for Paid Memberships and Paid Features are non-refundable. You will not be eligible for a prorated refund of any portion of the unused paid services. Where billing for a service is recurring on a monthly, yearly or other periodic basis, the unused portion of the current service period will not be refunded. Paid Memberships and/or Paid Features cannot be transferred to any other account.
Paid Memberships are subscriptions. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. You agree that your account will be subject to this automatic renewal feature. If you do not wish your account to renew automatically, or if you want to change or terminate your subscription, please log in and go your Account page and opt out of automatic renewal of your purchase. If you opt out of automatic renewal after your purchase, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. You won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Paid Memberships cannot be transferred to any other account. By subscribing to the Paid Membership, you authorize Plentyoffish to bill the credit card you provided now and again at the beginning of any subsequent subscription period. You also authorize Plentyoffish to charge you for any sales or similar taxes that may be imposed on your subscription payments.
Posted: 4/1/2012 1:19:12 AM
|These dating sites make it easy to sign up to subscriptions but it's difficult to avoid being ripped off.|
A little story of mine, which by the way isn't Plenty of Fish but shall remain anonymous. A month ago today, I signed up on a subscription based dating site paying £29. It was rubbish. Tried phoning to cancel it last week as you have to give 72 hours notice, and they would have non of it. They said they would give me 2 weeks extra free taking me up to the 15th of April. I said I just wanted to cancel it and they said phone back a few days before the 15th and they will cancel it for me and they just hung up. Woke up today and hey presto £29 has been added to my mobile phone bill. If I took money without asking it would be theft, it should be the same for these companies.
Posted: 4/1/2012 1:32:52 AM
|You PAID to join this site ? |
Posted: 4/1/2012 2:37:30 AM
|> These dating sites make it easy to sign up to subscriptions but it's difficult to|
> avoid being ripped off.
That has been my experience also, I took out a 3 day trial at something like £5 with Cupid something, that ended up being BeNaughty, and because Paypal have this 3 day thing, even if I had cancelled the moment I paid for it, they could still have taken money from me.
Even before I had to cancel the automatic renew thing, they took money (Some £40) 12 hours before the 3 days was up, and the hassle I had actually cancelling, constantly ringing up, put on hold, line goes dead..
Cancel, then ring up to confirm (And its ome of those, 5p a minute lines too..) its actually cancelled..
I heard afterwards the best approach is to use a prepaid debit card, then they can only take off it, what you put on it. (Though I hear some sites refuse to take those..)
It makes me very wary of taking up any sites special offer of a trial period.
Certainly makes me think there is scope for a decent player in the market...
Posted: 4/1/2012 2:40:18 AM
|Not so much that clever..........maybe Im cynical even being on a paid site doesnt guarantee you will meet someone, wont guarantee being mucked about or played..........as I say maybe Bubbles here is cynical I dont know |
Posted: 4/1/2012 2:47:19 AM
|I know of much better sites that give you far more value for your money - and they work|
Posted: 4/1/2012 2:57:20 AM
|The reason for joining as many sites as possible is that not every single person is on a single site, and some sites don't let you communicate easily between each other unless you pay :-) so, to cast ones net as wide as possible, one joins them all.|
> I know of much better sites
Which ones are those ?
Now, if we could just get every single person on a single site, it would save joining more than one..
Here at least is a nice start, though I reckon it could be hugely improved upon.
Posted: 4/1/2012 3:00:10 AM
|Fair enough clever (sorry dont mean to be a pain this morning lol) but I was on another site too for a while and found it much the same as on here..................|
Posted: 4/1/2012 3:09:17 AM
Which ones are those ?
tried to pm you but your settings dont allow it
Posted: 4/1/2012 4:37:59 AM
|[..........as I say maybe Bubbles here is cynical I dont know ]|
I would'nt say that-sites are all of a muchness...a complete waste of time 99.95% of the time,or perhaps im even more of a cynic!
Posted: 4/1/2012 9:25:08 AM
|I did try a paid site for awhile...they'd sent me a discount email and I thought "you only get what you pay for" and "people will be more serious about it if they have paid for it" blah de blah de blah....so I joined for 3 months.|
But it was pretty much the same as here.....except I had to change my settings to UK only......to avoid the almost hourly chat requests from Nigerian Scammers pretending to be American businessmen.
And a friend joined the really famous one...the one with the "e" at the beginning of its name. She says it is terrible. You cant "browse" at all...have to wait until they sent you the people they decide are your "matches".....some weeks they only send her 2 "matches". All that money to be given only 2 choices......and those 2 choices for the week still might not even have a picture of have written a profile.
Posted: 4/1/2012 9:52:30 AM
|that sounds crazy , might as well stick to the good old pof , when people who msg me on here , and i can see they have paid , puts me right off .... |
Posted: 4/2/2012 4:04:55 PM
|I never part with cash for anything on the internet unless im shopping for something. AOL taught me that years ago when they used to offer "free" 25 hr access disks where you had to give credit card details upfront then cancel. Almost impossible, and when you did cancel it was equally difficult removing their software.|
A dating site would be the very last thing i'd pay for. On pay sites its amazing how many emails you get when you dont even have a picture. Something tells me as soon as you pay tumbleweed starts rolling across your screen
Posted: 4/2/2012 8:16:50 PM
|AOL taught me that years ago when they used to offer "free" 25 hr access disks where you had to give credit card details upfront then cancel. Almost impossible, and when you did cancel it was equally difficult removing their software.|
Tell me about it every dowloaded one of there software products and tried to even FIND where to cancel and you ring them and they say its nothing to do with us ma'am
Posted: 4/3/2012 12:43:51 AM
|Do you think if a company offered you your money back if not satisfied for any reason (Say up to the last 3 months subscription costs.) and established itself a reputation for always doing that, it would go some way to appeasing customers concerns about being ripped off when paying in advance for a service ?|
Posted: 4/3/2012 1:59:17 AM
|Wouldn't work for me. If a company has such a great product and is giving away free trials to entice customers then it should be free from restrictions ie having to give card details.|
If after the trial, you really did think the product was that great and good value then you would be happy to take out a subscription.
I am with the others, no matter how interested I am in trying out a product, I back right off as soon as they get to the 'give us your bank details' part. I have heard of a lot of people who find cancelling nigh on impossible and of course, it has to be cancelled within xyz days but if you can't contact the company, how can you cancel.
Knowing my luck, no matter how many people managed to cancel successfully, I would be the one who got caught out.
Posted: 4/3/2012 2:34:22 AM
|> is giving away free trials to entice customers|
I had thought about free trials, but I worry that people will take undue advantage of them.
The reverse of, pay first and then get your money back if you want, I think would reduce that issue a bit as people would be too lazy to bother on the whole, unless it really mattered to them. (Or they really didn't want to pay..)
I think you need at least a free product with basic features and a paid for one with better ones, so people can at least test the free service and see if it works as advertised.
I do agree though that ideally, if one could have a free trial, without paying anything up front, and without putting in credit card/banking details, that would be ideal. (I certainly would see one where you don't need to put in an email address for a free account as a plus point, as we all hate getting spam.)
There are also issues regarding ID and poor behaviour, eg. if someone signs up for free and causes trouble, if you have nothing much to link that person to an account and trace them if need be, its going to be harder to stop trouble makers from constantly making new accounts. (But I suppose that argument could be put forth towards free account holders too..)
Though I suppose one could always label trial accounts, 'trial' so that any other user is aware that this person may not be very trustworthy! (I suppose that would give a 3 teir system, free users, those on a free trial, and those with a paid for account... ponders..)
I shall though ponder your input, as it would be a great move to be able to offer that and if it can be made to work, would ease all of peoples worries, even if its harder to create the tools to enable a system to function well.
> I have heard of a lot of people who find cancelling nigh on impossible
Reminds me of when I was having a parcel sent via TNT from UK to US, and the UK office couldn't phone the US office to sort it out as it was always closed! (And no one in the UK had a touch tone phone to get past their automated switchboard..) I had to wait for British Summer time to kick in and give a window of opportunity.. (No wonder their 48 hour service took 3 weeks..)
> and of course, it has to be cancelled within xyz days
One reason for a period of grace something like 3 months, then if you decide you want to cancel on the 31st day of the month, but it takes a whole month and a day to sort out, you'd still get all your money back, even if you got charged for the last 3 months. (Plus any company really should have the option of, a longer period for mitigating circumstances, say a loved one died and you only just found out 6 months later they have been paying for a service.)
> if you can't contact the company, how can you cancel.
I really hate companies that don't have a simple thing like a phone number! (And it should be freephone..)
One I remember I had to fax them, that was their only line of communication, not even email ! (And this was a modern IT company..)
Thank you for your input, I shall endeavour to make it so :-)
Posted: 4/3/2012 3:12:15 AM
Do you think if a company offered you your money back if not satisfied for any reason (Say up to the last 3 months subscription costs.) and established itself a reputation for always doing that, it would go some way to appeasing customers concerns about being ripped off when paying in advance for a service ?
I think you'd find that many people are as dishonest as AOL and would cancel every 3 months to obtain your service for free. The only way forward in my view would be pay as you go. No pay? No service. No need to cancel!
5% consultancy fee Clever
Posted: 4/3/2012 4:24:16 AM
I signed up on a subscription based dating site paying £29. It was rubbish
I have a feeling that you signed up to the group of dating sites that i did a little while back ... the one i joined was a well known digital Heavy Rock station, the site was a nightmare, although i had the interface of this site there is about 16 other sites that share the same data base, from Hiking friends to F buddies, all being able to send messages and stuff and i have never seen or received so many scammers as i did on that site.
However i tried to cancel, and got told that i had 14 free days on there .. and all very nice and polite and they said phone up 2 days before end of offer, which i did, and soon as i cancelled they hung up ...
I also took the liberty to cancel the subscription on Paypal and i think i have heard the last of it ..however i am still on there as a full member but i have not paid for 2 months
Posted: 4/3/2012 4:55:57 AM
|I don't have a problem with setting up an account with an email address. It's a simple thing with hotmail to block senders. It's them having my bank details when it's meant to be a 'free' trial that I object to.|
A few months ago, I had input all the details required to set up an account then found out they wanted my bank details and shut the site down. After that I was inundated with emails telling me that if I didn't hurry up the free trial offer would be over (of course one ends and another one starts). I'm sure they are probably still emailing me now but since I blocked them, I don't really care lol. I saw the same offer recently on Facebook and added my comments, funnily enough my message hasn't been allowed through - and it wasn't rude or offensive but obviously not what they wanted people to read.
I just remembered that I did get caught out with a free 3 month subscription that I did not ask for, neither did I want. I signed up for AA car insurance and paid in full. There was a special offer of free AA breakdown cover for a year (which I wasn't actually interested in). Then I received a free 3 months household breakdown insurance. I didn't pay much attention to the paperwork but 3 months later I noticed money gone from my account to AA. I went straight online to my bank and noticed that a direct debit had been set up not only for automatic renewal of the car insurance but also for the household breakdown.
I cancelled both and then got onto AA, I was livid to say the least but tried to keep polite because it wasn't fault of the poor guy I was speaking to. I explained the situation, told him that I had not signed ANY direct debit and he apologised, said money would be refunded. It was but then I started getting phonecalls about why I had cancelled. I told them they had charged me for a product I did not ask for, didn't want and since I am quite capable of remembering when my car insurance is due, I did not want any direct debit on my account.
I won't be using AA Car Insurance again, even if they offer the deal of the century. I wonder how many people just don't even notice money being taken from their account.
Another time, I had input all the details required to set up an account
Posted: 4/3/2012 10:18:44 AM
|The question is... are you leaving because you found love? I do hope so and good luck if you are or have.|
Oh dear I've not written enough, that is not like me