| | Customer ServicePage 1 of 1 | I have sent repeated emails to customer service concerning a billing issue and received no reply.
Does POF have a customer service phone number? | |
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| Customer Service
Posted: 7/8/2012 12:56:52 PM | No.
Also to note: POF admin office is closed over the weekend and only open during regular business hours.
Also, without knowing what the issue is, the #1 problem I hear people complaining about is being billed in 1 lump sum. Please take a moment to review this page:
https://secure.pof.com/upgrade.aspx?
Get Your POF Upgrade Now!
1. Select Your Membership Length - *Funds in CAD
1 Year @ $7.67/month ($91.98 Includes Tax)
6 Months @ $9.61/month ($57.63 Includes Tax)
3 Months @ $13.33/month ($40.00 Includes Tax)
You will be billed the lump sum stated above.
PLENTYOFFISH TERMS OF USE AGREEMENT (Terms of Sale)
http://www.pof.com/terms.aspx
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| Customer Service
Posted: 7/9/2012 10:01:03 AM | The emails I have sent have been 3 or 4 over the last two weeks, so office hours should not be a problem.
My issue is that I purchased a six months subscription on March 26 that expired after only three months. Probably a simple technical issue, these things happen, but I have received no response from csr. | |
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| Customer Service
Posted: 7/9/2012 10:39:37 AM | I'm sorry to hear that.
That being said, your next best bet is to contact your credit card company. | |
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