| Being honest has a downside........
Posted: 11/29/2005 4:45:06 AM | I commute to Uni by train and in order to get there on time for a 09:00 lecture I have to leave my local station on the 07:10 to Brighton and change at Havent to go to S'oton. This morning the queue at the ticket office was out the door of the station and I was still waiting to get my ticket when my train pulled in. So I got on the train and tried to find the guard so I could purchase my ticket from him, bear in mind here I am visually disabled and navigating a moving train is not a lot of fun with a guide cane. I couldn't find the guard, so when I got to Havent and discovered that my connecting train was delayed I went to get a ticket from my local station to S'oton....... You would not believe the telling off I got from the guy in the booking office, he kept going on that I should have got my ticket from the guard on the train! I explained that I couldn't locate the guard etc. he then started shouting at me saying, I should have tried harder to locate the guard and that he had should really fine £20 me for travelling without a ticket!! After a good 5mins of this torrent, he finally sold me my ticket. By this time everyone in the booking office was looking at me like I was some kind of criminal, I felt about 2ft tall and was getting pretty close to tears. All I was trying to do was get my train ticket, I wasn't trying to avoid paying my full fare or anything like that :(
Has anyone else found that doing the right thing and being honest has got them this kind of hassle??? | |
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| Being honest has a downside........
Posted: 11/29/2005 4:50:03 AM | | Poor you wulfie. I hate being around large amounts of strangers fullstop. Its even worse when some jobsworth shows you up like that when youre trying to do the right thing. Enjoy yourself next time and report him for being a git | |
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| Being honest has a downside........
Posted: 11/29/2005 5:27:49 AM | | In situations like this where my conscience is totally clear I would refuse to allow this glorified toilet attendant to speak to me in that manner. I would speak to him in the same manner and humiliate him in front of all the passengers. I would refuse to get reprimanded for being honest. | |
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| Being honest has a downside........
Posted: 11/29/2005 6:00:55 AM |
In situations like this where my conscience is totally clear I would refuse to allow this glorified toilet attendant to speak to me in that manner. I would speak to him in the same manner and humiliate him in front of all the passengers. I would refuse to get reprimanded for being honest.
I would love to be able to do that......... However when people start acting in an aggressive manner and shouting at me like that, I get very nervous and start feeling sick and shaky .......... brings back too many memories of bad situations from my past I guess :( | |
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| Being honest has a downside........
Posted: 11/29/2005 6:22:56 AM | | Wulfie, from your body language people can tell right away if you're an easy target. As hard as it may be, psyche yourself up to get angry and let fly just once. Don't hold it in, you will only want to cry. I guarantee the other person will back down. | |
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| Being honest has a downside........
Posted: 11/29/2005 6:25:51 AM | | sorry to hear that i believe in being honest and it only ever gfot me in trouble once i find that it makes 99.99% of the time but when it does it can back fire big style hope u write a letter of complaint about the way they treated you. | |
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| Being honest has a downside........
Posted: 11/29/2005 7:05:37 AM | | then theres no getting through to them. depending on your own personal tolerance, you go report them, or give them the Coup de Grace | |
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| Being honest has a downside........
Posted: 11/29/2005 7:08:45 AM | mean people suck
honest people - I like
stay honest please
sometimes when you're honest you have to get medieval with the mean people who suck
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| Being honest has a downside........
Posted: 11/29/2005 10:34:17 AM | Wulfie... honesty is definately the best poilcy in my book hun... i can relate to those feelings you had... i used to get that way too.. id just collapse in a heap having a huge panic attack!! im not as bad now.. although i still struggle with confrontation... put in your situation, i would now vent my anger, stress and disgust by writing a huge letter / email and complaining...works a treat for me... brings up my confidence and self satisfaction again, knowing the culprit will be reprimanded.. and in some cases, the odd gesture of goodwill, pops up out of it too!! lol...
there is no excuse for bahavour like such that you received... and working in customer service, ( as i had done for 20yrs), i should know...had to sit in on quite a few disciplinaries over the years...
ive always been honest and done the right thing.. at least in my mind it was the right thing... only regretted it a couple of times.. never received the type of distress you encountered through it yet tho.
san
x x x
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| Being honest has a downside........
Posted: 11/29/2005 10:58:59 AM | Wulfie, that is a shocking story.
If i was you I would find a email address for complaints and lodge one.
It disgusts me the sort of treatment we recieve in this country. Customer service is utter shyte.
Get emailling, you never know if you mention local press etc you may get a year pass out of them. At the very least the little jobsworth idiot might get bollocked and save someone else the same trauma. | |
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Wulfie
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Joined: 5/18/2005
Msg: 15 | |
| Being honest has a downside........
Posted: 11/29/2005 11:54:21 AM | Thank you for that suggestion Stu I am going to email them and complain. It may just prevent someone else being at the recieving end just for trying to do the right thing..........
Thank you for the other suggestions as well everyone. | |
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| Being honest has a downside........
Posted: 11/29/2005 1:56:08 PM | yeah no kidding! i can't believe he did that to you. especially with an impairment- you'd mentioned your cane so he'd have to be a fathead to not notice. i too used to be that way. but then got fed up with getting walked on because of being too nice. lol so now i have NO problem ripping someone a new one if they're mean to me.
but yeah, i've learned that being honest doesn't pay. crappy reality, but it's so true! it only sets you up to get bit in the a***. i mean i'm still honest for the most part, but i've learned when and how to lie a little bit. and no, nice guys don't finish last. well, not always. | |
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| Being honest has a downside........
Posted: 5/19/2007 9:50:23 PM | Wulfie you crazy moo!
I know exactly what you mean and if its any consolation I have travelled without a ticket many times, hoping I never got asked, get away with it sometimes, but when the guard comes up to me or the guard on the exit at the destination station comes into the picture I just state the fare I want and out comes the ticket and I pay the guy.
I think they were picking on you and used you to voice their anger about the amount of times people like me have slipped through their fingers.
You should have told them to shut their trap but you're probably far too classy a lady for that. Don't let the buggers grind you down! | |
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| Being honest has a downside........
Posted: 5/20/2007 12:07:58 AM | My worst customer services experiences are with train companies..they are generally rude and dont know what they are talking about...
I remember asking a platform guy many moons ago how late the train was..and he replied wait and found out when it arrives...
If you do contact them by email or letter make sure you state you expect a written response back in 4 working days etc. If they fob you off and quite often they do then go to the arbitrator...they usually are good. | |
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| Being honest has a downside........
Posted: 5/20/2007 2:57:45 AM | | Best policy really is to get to the station in enough time to purchase a ticket. frequent travellers normally know which days have more of a queue than other days!!! | |
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