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 Author Thread: eHarmony 7 day money back guarantee
 Terry Aki

Joined: 9/23/2006
Msg: 1
eHarmony 7 day money back guarantee
Posted: 1/28/2007 1:17:41 PM
I couldn't figure out how to contact eHarmony when I first tried the site: all their emails said it was not possible to reply to that address, and the "contact us" page and the FAQ didn't show the contact. It turns out you have to click on accounts, and then there's a small "email us" icon.

I'm preparing to write the BBB and could use your help did you see anywhere on the site about the 7 day money back guarantee? I only found out about the policy when I tried to cancel after 10 days. I tried 3 different days until I finally found their contact by googling "eHarmony complaints".

[I know that in my province there's a 7 day money back guar. for fitness clubs, only because I got pressured to sign a contract when I was younger -- they told me they wouldn't process it until I phoned back to confirm I wanted to go through with it...stupid me, huh. Then I heard the province had set up that policy for all fitness contracts because of the many high pressure sales complaints. So maybe eHarm's guarantee is a California state thing. ANyone know?]
 Terry Aki

Joined: 9/23/2006
Msg: 2
eHarmony 7 day money back guarantee
Posted: 1/28/2007 1:23:39 PM
Their Jan 20/07 response letter to my request for a refund said:

"When u purchased the subscription, you agreed to all of our policies which says: your 7-day risk free trial period begins on the date of your first membership purchase.... This information is repeated a second time when you are verifying the account Billing Information"

Too bad I can't find either of those right now, have you?
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