| MTS or Shaw?? Posted: 4/5/2007 12:39:17 PM | I just cancelled my MTS internet and TV service and found out that they require 30 days notice. They will be charging me for the high speed internet service and the basic TV service which is about $70. This seems like a blatant cash grab since I will be returning their modem and remotes this weekend and it is not as if they have to send someone out to disconnect anything. I also have noticed that anytime that I have called their tech support they are always "experiencing an unusually high volume of calls", so getting help is always a long process.
Here's the question: Do you use MTS or Shaw and do you have any comments, good or bad, about the service? | |
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| MTS or Shaw?? Posted: 4/5/2007 1:15:03 PM | I have mostly used Shaw, but my Mom uses MTS. I have been on the phone with both tech support departments, because I help her with her computer problems. I find that I usually get to a real person with Shaw within about 5 minutes. MTS can take an hour or more sometimes.
Shaw's customer service is infinitely better than MTS.
There are customers who bounce back and forth between mts and shaw, depending on who has the better promotion going for phone, internet and cable. Sounds like MTS is trying to punish customers who want to leave, rather than offering better promotions to keep them. | |
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| MTS or Shaw?? Posted: 4/5/2007 1:19:42 PM | | Yup shaw all the way. I tried MTS and it was just annoying trying to get help. But if there are any IT guys out there willing to help me, I am sure I could unplug my modem by "accident"... Good luck, but I would go SHAW | |
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| MTS or Shaw?? Posted: 4/5/2007 1:22:25 PM | | I've never had a problem with MTS. Living in the country really doesn't give me much choice,but I've never had a reason to look for anotrher provider. | |
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| MTS or Shaw?? Posted: 4/5/2007 1:52:44 PM | | i switched to shaw because i find it way better service and there willing to help u alot more plus mts has given me alot of problems. | |
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| MTS or Shaw?? Posted: 4/5/2007 2:20:09 PM | I use both. MTS for phone services and SHAW for Internet and TV. I have thought about packaging it all up into one convenient package but for what I use, there is no advantage to me.
As far as service goes, i don't think it matters who you choose. When it comes to cancelling a service, you're going to wait and you going to pay. I know it sucks.
One thing that bugs me about SHAW is that any can order any extra digital TV service online and have it almost immediately. I did this to try out a few stations. When it comes to cancelling these stations, I can't do it online. I have to call in and use the menu system and I swear that if you select "cancel a service - press X", you are automatically going to be at the end of the queue - indefinitely.
Customer service is suffering everywhere. What do you think about automated checkout's? | |
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| MTS or Shaw?? Posted: 4/5/2007 2:23:07 PM | I use MTS for my land line as the phone company is good at phones. Shaw provides my digital cable and internet access. From talking to friends who have tried the "new" services provided by either company, here are some pitfalls to be aware of:
MTS TV lets you have multiple tvs use their service with only one set top box. However, each TV must be tuned into a different channel and then each MTS remote changes the channels for the appropriate TV. Note, though that any TV can monitor what channels the other TVs are watching by simply changing the TV to the other channel that the other TV must be tuned into. Also, this wacky channel stuff adds an extra level of complexity for recording with your VCR.
Shaw digital phone should be avoided if you have a monitored alarm system. My friend switched to Shaw and her alarm system would periodically have false alarms as the Shaw phone service appears to drop in and out every now and then. The police will charge you a fee now if you have too many false alarms so she ended up NOT arming her alarm in case it went off erroneously (which happened often enough for it to be a problem).
I personally think that each of these companies has their area of expertise and I stick with them in those areas. Some day, their new services will become more mature and at that point in time, I'll start thinking about picking one carrier, but I don't think either company is there yet.
Mind you, I am seriously considering just cancelling my land line and using the forty bucks a month I save there to offset the cost of one of those family cell phone plans. That way, my daughter can have a cell phone (once she is a little bit older) and we stop getting telemarketer calls at dinner time. | |
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| MTS or Shaw?? Posted: 4/5/2007 2:48:34 PM | | As the saying goes, the grass is always greener... | |
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| MTS or Shaw?? Posted: 4/5/2007 3:06:08 PM | | I use Shaw for TV and internet and am switching over to them for my phone this month. With MTS for the past 3 or 4 years I have lost phone service (and TV and internet when I tried them) for 3 or 4 days every spring due to what they called ground water or something with the lines. This year the phone was out last Friday and they couldn't send anyone until Tuesday so I decided to try Shaw phone this year. I know people with it and they haven't complained so I will see how it goes. | |
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| MTS or Shaw?? Posted: 4/5/2007 3:18:32 PM | I have been using Shaw for Internet, TV, and telephone for some time now
I have had no issues with their service and thus, never had to call their Tech Support | |
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| MTS or Shaw?? Posted: 4/5/2007 3:25:55 PM | Shaw p1ssed me off quite a few years ago, and I haven't had any reason to try them again. I use MTS for my phone, cellular and internet, and I have Bell ExpressVu for my television. I'm happy with the service I'm getting from both MTS and Bell, and have no complaints with either.
It kind of annoys my sister, who works for Shaw... :laugh:
Edit: I just saw this on arstechnica.com:
According to the DSL Forum, DSL is the number one broadband access technology for users around the world—and by a wide margin. In an announcement last week, the group claimed that DSL was used by three times more people than cable modems, and that it accounted for 66 percent of the broadband access market at the end of 2006.
Worldwide, 281 million people subscribed to some form of broadband service by the end of last year. 185 million of those people used DSL to connect to the Internet, 62 million used cable modems, and 29 million used some form of fiber optic connection. What about satellite? It accounted for only .28 percent of the total market, or less than one million subscribers.
The US remains the largest broadband market in the world, with 57 million users, but China is close behind at 52 million. When it comes to DSL use, however, China has taken the first spot with 12 million more DSL subscribers than the US. 13 countries now have more than 3 million DSL subscribers each, and three more (the Netherlands, Turkey, and Mexico) each have more than 2.7 million.
The data, which was provided by industry analyst Point Topic, shows that broadband use continues to surge. The sharp growth in DSL use (it grew by more than 30 percent last year) is helped by the ubiquity of telephone lines around the globe, but what's most interesting about the numbers is that fiber optic connections now account for just over 10 percent of the market. While such connections are still difficult to come by in the US unless you happen to be one of the chosen few who can take advantage of Verizon's FiOS, they are increasingly common in Europe and Asia, and now account for half as many connections as cable lines. | |
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| MTS or Shaw?? Posted: 4/5/2007 3:28:35 PM | | I like Mr. Turtle have had shaw for all now for about 2 yrs and i have not had a complant yet, I did have mts for all before i have found the tech support is not always helpful and my service went down alot more. | |
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| MTS or Shaw?? Posted: 4/5/2007 3:39:35 PM | I had MTS ADSL when it first came out, (probably once of the first few hundred - when I turned my modem in a few years ago, everyone was commenting on how old it was - first generation. I stayed with MTS for a while because at that time, Shaw was still working the bugs out of their networks, and MTS seemed to have more IP network experience. I never did like the PPPoE authentication system with MTS - seemed to crash too often. Shaw seems to be more reliable now, in my experience. That being said, I have yet to find anyone at either service who could talk technically to me outside of a script. Doesn't mean there aren't any - I just haven't spoken with them. For the last 3 years, I have had Shaw high speed internet (stay away from "lite" speed). The only advantage MTS internet has in my opinion is remote POP3 access, something that will mean little to most people on here. In order to run a POP3 email checker at work to check my Shaw email, I need to run a relay at home. Otherwise, I have to use webmail. I have MTS TV (basic package) because I can get digital TV and a onscreen menu cheaper than through Shaw. Hoping to get a FTA HDTV receiver this spring, and see if I can lose the TV subscription too. Supposedly some HDTV OTA transmissions coming to our area soon, via CBC and the North Dakota stations. As for more ADSL broadband access - that is a no brainer really. In a lot of cases, it is the only game in town - the infrastructure is already there, or just needs an upgrade. At my work, I have an option of MTS or wireless access - Shaw doesn't service strictly commercial sites generally. Our internet at work is about $400/month for a 10 MBPS symmetrical service. | |
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| MTS or Shaw?? Posted: 4/5/2007 4:08:14 PM | shaw have been with them form the start have it all they are fare better then MTS
bigmac2029 | |
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| MTS or Shaw?? Posted: 4/5/2007 4:18:00 PM | I have MTS for internet, cell phone and home phone and shaw for my TV. I have had MTS the entire time I have been on the net...about eleven or twelve years. I got the high speed ADSL when it first came out and I agree, it was prone to crashing. I remember having to unplug the phone cord from the modem to let it "drain" from time to time. Since then, they have issued new modems and that is no longer a problem. When they issued new modems, they sent a tech to my place to install it.
The way it was explained to me is that the Shaw technology relies on users being attached to hubs. If you are the only one online on your particular hub, you get all of the bandwidth. If someone else comes online, you each get half and so forth. I have seen Sesame Street, I know how to share. I will share stories, food and liquor with people...but not my precious bandwidth. I won't give up the Shaw TV for MTS because MTS does not have NFL Sunday ticket. | |
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| MTS or Shaw?? Posted: 4/5/2007 4:43:16 PM | | I had MTS forever, since I was 16, so it would have been 9 years this year. I took my service with me to all the places I moved to, had everything including cell. I was considered a "preferred" cust. Moved to my place here last year Aug, and they provide free shaw basic cable, so I said, alright, I will just go with the Phone and internet for MTS, as well as my cell. SO I called up, had it all switched. Moved in, and I knew I would be with out a phone for one night, no problem as I had my cell. Next day. checked my phone line continuosly to see if my phone was working. Nothing. I called, they sent out a service guy, so that took another day, in the meantime I am using airtime on my cell with no compensation. The service guy comes, looks at my line and says, the tenant before you had shaw for her phone line, so if you want to switch the lines over to MTS, you have to pay us $100 to switch it over. Of course my jaw it the floor, and I said, no way, its not my fault the tenant before me switched. Switch it back free, and I will stick with you guys. No, sorry, can't do that. Fine. So I was going to keep the internet, the service guy left, he knew I had the internet service. Went to try and log on, it wouldn't work. Called tech support, waited an hour or so on hold, to be told that I had to have the phone service in order for the internet service to work. BAH!!.... So I told them where they could shove there services... politely of course :D I ended up switching all my services to shaw, customer service is way better, they practically bent over backwards to make sure I was happy with what I was going to be getting. MTS made a pathetic attempt to keep me as a customer, telling me that I was a preferred cust because of how long I had been with them. I told them had they been nice to me about it to begin with and had not left me with the taste of earwax in my mouth, I may have stayed. Anyways, Thats my opinion... slightly longwinded... | |
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| MTS or Shaw?? Posted: 4/5/2007 4:46:09 PM | I have no choice but to use MTS as I live in the country and that is all that is out here. Another thing that pisses me off is that I can't get high speed (yes I have the old dial up) there for, I don't qualitfy for any of the bundle packages where you get a discount because I don't have high speed. I have argued with them that this isn't fair as I haven't chosen not to have high speed but I can't. Bascially they have me over a barrel and screwing the hell out of me! The least they could have done was kiss me first.  | |
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ryn48
| Joined: 2/26/2007 Msg: 18 | |
| MTS or Shaw?? Posted: 4/5/2007 4:46:34 PM | I use MTS for all my services. I have found that they do have intermittent problems with keeping me on line. Anytime I have needed to call tech support I have never waited that long. TV and phone has been fine.
But, as with MKD, I am thinking of switching my land line to cellular, and then getting an extra phone for my parents (provided I could teach them how to use it). I neither watch a lot of tv, nor do I use the internet for much, although I am a gamer and love the computer for that purpose.(I have to be careful, because once I start, I can't stop the game....lmao...is there a gamer's anonymous?) Anyway, that's my 2 cents worth. | |
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| MTS or Shaw?? Posted: 4/5/2007 5:03:44 PM | here my take on the question. the phone service with shaw is horrible. MTS internet is slower, MTS has better cable. any thoughts on mts mobility? cause my plan with telus is almost up and im so out of there. way to many dropped calls. | |
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| MTS or Shaw?? Posted: 4/5/2007 5:28:48 PM | | well i had called up shaw to order up a wrestling program this past sunday well april 1 and asked them how much it would cost to get a package of both cable and net service the lady told me that they have a promo goin on the the modem is free and the service is like 20 or 30 a month and someelse is no charge for a year forgot what that was tho should have taken notes!! DARN! but as with waiting for a mts tech about 5 to 10 mins nto too bad for time that is! | |
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| MTS or Shaw?? Posted: 4/5/2007 6:37:36 PM | When I moved into my apartment in 2004, I called weeks in advance to have my phone and internet service switched over on the day I moved. I need my internet connection to connect to work when I am on call, so I couldn't afford any interruption in service.
They were scheduled to come between noon and 5:00pm. I waited until about 4:30 and then called MTS from the manager's office to make sure that they were still coming. It turns out that the guy who was supposed to hook up my phone had been and gone. The reason he left? He had tried to call me from the lobby, but he couldn't get through.
I guess it didn't occur to him to walk through the door that was propped open for the many people moving in and out that day and try knocking on my door. This was a Friday and the earliest they would come was the next Tuesday, so I had to take another afternoon off work.
I have to admit that I do like the MTS TV package and I have not had many problems with the internet service. | |
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| MTS or Shaw?? Posted: 4/5/2007 7:42:21 PM | I have shaw for my t.v. and internet. Since I just use the basic full cable package, it doesn't really matter to me. When I have had problems with my internet, I wasn't on hold for long and they walked me through it step by step (I am the most illiterate computer person there is).
I switched over to shaw's phone service last June (better price package for what I was looking for), the only thing I notice is there can be a lot of static at times, especially if I am near my computer. Not sure if I should just get a new phone (as I have had this one for 6 years now) and spend a little more money on the phone. Other than the static, I haven't had any dropped calls or other problems. | |
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| MTS or Shaw?? Posted: 4/5/2007 10:14:27 PM | For me its all about NFL SUNDAY baby !! Shaw is the only one currently to have Sunday Ticket that lets me see all the games played so I'm sticking with Shaw. | |
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| MTS or Shaw?? Posted: 4/6/2007 12:13:43 AM | I have shaw for tv, internet and phone.
I used to work at MTS for the internet service (don't hold it against me now)...and with regards to the billing STeamer, as soon as you take your modem in, get a receipt. They cannot bill you for service they did not give you. When you signed up, they did not (or do not)...tell you you have to give 30 days notice. If you don't have service and have their modems turned in, they cannot charge you..period.
As for Shaw's customer service...MUCH better than MTS's (of course that's cause I"m not there anymore :)). When I call tech support, it takes no longer than 5 minutes to get someone on the line and they can always fix it. They did send someone out to my place last night as I was having a lot of static on my line..... all they did was update the connector..and voila...... perfect reception. RAM, maybe ask them to do that??
I also love how Shaw's home phone includes everything....long distance, calling features etc. I call my friend in ENgland a couple times a month...and I'm glad I get those international minutes..cause it takes a while to figure out what he's saying sometimes with that accent :) | |
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| MTS or Shaw?? Posted: 4/6/2007 1:09:18 AM | I have shaw for internet and phone... have had it for about a year and a half. No complaints with either...
I have heard that Shaw watches how much you download and will enforce limits... but that is not an issue unless you are a serious torrent user, while MTS will not limit, but will hand your info over much more quickly than shaw.
Generally shaw is quicker than MTS... as is typically the case in cable vs. DSL... this according to the general consensus of the guys I talk to at work. For myself... At the very worst of times I have reasonable speed, and at the best, it is really quite quick.
If speed is an issue, shaw has some higher speeds... at higher prices, of course.
I have used MTS for phone and DSL without problems... but I have not had MTS for anything in quite a while, so I can not comment on how they are currently.
I would say it probably comes down to who can bundle the package that best suits your needs...
T_M | |
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