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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 12:56:14 PM | Well, I bought 3 games off someone on ebay. When I recieved them which was quick, only one of them worked, the other two didn't.
He said on the auction that the games were tested and working perfectly.
So, I decided to leave negative feedback on two of the games. He then emails me being really annoyed saying I should have contacted him first, he asked me if I enjoyed wrecking people's businesses, he seemed really upset. He did have 100% before I left the negative feedback.
Well, after reading that email it made me feel bad.
I guess I could've spoke to him first and asked for a refund, and he said in the email that I should've done that. But the fact is I really can't be bothered with all that messing about (which I shouldn't have to do) and would rather just try and fix the games myself.
So, I just thought that giving him negative feedback was the right thing to do. But, after thinking about it, maybe I was a bit hasty, I mean it's not his fault if I can't be bothered with sending them back and getting a refund. So, I've emailed him back and said that I was willing to withdraw the negative feedback as long as he withdraws the negative feedback that he left me in return.
What do you guys think, was I wrong to leave the negative feedback? | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 1:20:29 PM | | Yeh , I think you was a bit hasty, you should give the seller a chance to rectify any faulty goods, I mean you wouldnt go to a shop and tell everyone in their they sell dodgy stuff would you, no youd take it back and they would exchange it. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 1:23:20 PM | Yes, you were too hasty. Things do get damaged in the mail, mistakes happen. I had a seller on ebay send me the wrong product (a CD), I did not rush to give him negative feedback, I emailed him pointing out the error and he emailed back saying he would send the correct one out right away, which he did do.
Is this the same product that in another thread, you were upset because it was taking more than a couple days to get to you in the mail? | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 1:27:36 PM | Yes. I think you should've held off on the negative feedback. At least until you gave the guy the chance to make it right.
Always contact the seller first about a problem.
Put yourself in his shoes. You have a successful (?) E-bay business with 100% positive feedback. Something you sold to someone didn't work and before giving you the opportunity to make it right, the buyer leaves negative feedback for you.
Can you "take back" negative feedback once left?
Krys | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 1:48:26 PM | Is this the same product that in another thread, you were upset because it was taking more than a couple days to get to you in the mail?
No. Recieved this item really quickly.
I still don't have the other one that I made a topic about. He said he'd wait 10 days, and then if I still haven't recived the item he will send me another one.
^^^ no you cant retract feedback, OP , I think you know you was to hasty, think an apology is in order, to ease yor consciece
Yeah, when he replies I'll say I'm sorry about it.
Feedback can be retracted so he will get 100% again, but the comments will not go away. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 4:08:40 PM | You did the right thing by leaving negative feedback.
He sold you damaged good that he said worked.
Why should you even have to send them back and get a refund? Unless they were damaged in the mail , the products he sent you were not the ones he advertised. He didn't advertise that MAYBE they worked. He said they were tested and that they worked.
screw him and what he thinks. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 5:08:06 PM | I think you should retract the negative feedback. Its not too much of a hassle, basically an email. I think if you initiate it, ebay will send him an email and if he responds, it removes both of your negative feedbacks.
And yes, you should always contact the seller and give him/her a chance to fix it. Especially if he/she has 100% feedback. It takes alot of work to keep all those buyers happy and get 100%. The seller couldn't maintain that score if he was dishonest. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 6:05:45 PM |
I guess I could've spoke to him first and asked for a refund, and he said in the email that I should've done that. But the fact is I really can't be bothered with all that messing about
But you could be bothered with all the messing about to leave negative feedback...
I am sure the person selling defective merchandise is how he stays in business, esp. w/ the 100% rating...
Best to think before one does...
And to come here and ask means you know the answer and are wanting validation from people for your actions, yet you only had one reply that does just that... | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 8:14:03 PM | | Yes. Please be more patient next time. I pride myself on my 100% positive feedback and only once did I get a negative. I was so upset. It dropped me down to 96% and he withdrew but for years I saw that I had one mutual withdrawn. Just recently when ebay reformated did that go away. His negative was BS and the item was as described but here it is 5 years later and I have sold vehicles. That really could have hurt me. I dont have a store but when I move or change seasons I can really make some money on ebay. I stand by my word as my feedback shows and sellers should be notified to correct problems before negs are left. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/15/2008 8:18:50 PM | When 2 out of 3 games are bad, I would leave negative feedback. He should be more selective in the product he sells. One negative feedback isn't going to hurt him if he runs a good business. Several and it wil make people question his service.
I brought some stuff off Ebay a few years ago and left a negative comment because the guy took a long time to send the item, plus he never answered any messages. Due freaked out over the nagative comment. What do you expect me to say?  | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 4:39:04 AM |
But you could be bothered with all the messing about to leave negative feedback...
I am sure the person selling defective merchandise is how he stays in business, esp. w/ the 100% rating...
Best to think before one does...
And to come here and ask means you know the answer and are wanting validation from people for your actions, yet you only had one reply that does just that...
Sure, keep on dreamin.
And I was talking about sending the stuff back and getting the money sent back to me that seemed like too much hassle. Leaving negative feedback is hardly as much hassle as that is it? | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 5:23:29 AM | Ahh...ebay--one of my favorite subjects!
If you tinker about on ebay, you'll learn that there is a proper protocol for handling transactions. Most sellers care tremendously about their feedback and the service they offer, so they'll do pretty much anything to avoid negative feedback. It's only fair to alert the seller when you're dissatisfied so they can at least attempt to satisfy you. If that doesn't work, then you can either file a complaint, or leave negative feedback.
This just happened to me this morning...the buyer never spoke a word to me, she just came in and left a feedback that was under the positive category, but her text was negative. It won't affect my rating, but if anyone actually reads my feedback, they'll give pause. My feedback was 100% prior, now it's damaged. And considering that I sell vintage items from time to time, (which is very hot on ebay) this will impact my sales, as it was a vintage patent leather handbag. This bag was hot, hot, hot! She got it for $10, I spent extra money sending it to her priority vs. parcel, after she took a freaking week to pay me...and now claims that patent leather is synthetic. Doesn't dispute that the bag is vintage, which was it's selling point, but that the freakin patent leather is synthetic! Oh, my.
Had she taken the same amount of time to write me as she took to leave that feedback, I would have told her to either keep the damn bag and I'd refund her paypal, or send it back and I'd refund her full price, including shipping. Oh, well. Now I'm stuck deciding if I wanna dik around with her to get it resolved and withdrawn, or just leave her a lovely lil feedback, too.
I recently sold 199 classic rocks albums from my husband's personal collection, spanning 20 plus years. I sold some of them in large lots and some individually. It took a great deal of time to sort them, inspect them, rate them (M, NM, etc.) photograph them, and list them. It was mind numbing! Along the way, I guess I was just too cross eyed and missed an important detail, because I sold an album that was slightly warped...and I do mean slightly! But since I have a habit of reinspecting prior to packaging and shipping, I caught it. I immediately notified the buyer and explained what happened and asked him if he was still interested, and what he'd like me to do? He said to go ahead and send it and we'd go from there. I sent it, but I also went to PayPal and refunded his full cost. He was tickled pink and left me an excellent feedback. That's how to do things. :)
Sorry to go on and on, but most ebayers do give a damn and want to do things correctly, and feel quite slighted and upset when their humanity allows them to screw up, and they're given zero opportunity to correct it. And, part of my humanity is accepting that even when there is absolutely nothing wrong with an item, a buyer just might not like it. That's on them, but I'll likely refund the item (minus shipping) if they follow a decent and proper protocol because my reputation as a seller is everything to me.
That said, I can't help but wonder why someone would expect refunds, complain, etc. when they have a responsibility as a buyer to weigh everything they read and see prior to bidding. If it says "as is", it is. If they purchase 150 grocery coupons that are photographed and described as well as 150 grocery coupons can be described, don't complain because they weren't exactly the coupons you wanted. Dang, people are a trip! Especially being that you got free shipping, spent $2.50 for probably $20 or more in savings--especially if doubled, at stores featuring double coupons--bite me!
And I cannot help it if the dress you bought didn't fit. It's ebay, it's used, it's dirt cheap, and it's listed as "as is"! Give it to your friend and have a sweet day!
While I have the stage, I'd like to complain about people that buy an item and then poof off the face of the planet without paying for it until a week (or more) later! Do they walk into a store and buy something without paying for it 'til a week later it? No! I ain't the lay a way department!
Shoot, any place else you shop online, you have to click that lil pay button to complete your purchase, and it's the same on ebay! And do I leave you negative feedback? No...I pretend it never happened, but man am I pissed, and quite tempted to take my sweet southern time shipping it to you! 
Oh...yeah, you were hasty. :) | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 9:27:13 AM | Well, I just got an email from him before. So I've emailed him back and apologised. People will be able to read the actual comments on his feedback, so they'll know exactly what happened and know there's nothing to be concerned about.
Kinda blows whosdrunk's little theory out of the water doesn't it? Or maybe 'theory' should be replaced with 'trolling'? | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 10:25:34 AM | Or maybe 'theory' should be replaced with 'trolling'?
I got your trolling hanging...
Maybe you should check the mirror before you call people trolls just because you don't like their post when you post that your a jerk...
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 10:53:39 AM | I got your trolling hanging...
Explain please.
Maybe you should check the mirror before you call people trolls just because you don't like their post when you post that your a jerk...
I'm not a troll though. And I'm not calling someone a troll just because I don't like their post.
And why am I posting that I'm a jerk? I've exaplained the situation fully, you've just chosen to not see it as the whole story and that there's more there that I'm not admitting that makes me some bad guy.
Maybe you should actually look for some evidence before accusing someone of something, unless, of course, you're trolling. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 11:06:38 AM | Ummm, I can't see exactly how the negative feedback was wrong. Ross PK must have written about his actual experience which is that he received a product which was faulty. If he gets a replacement and is happy then he can add to the feedback that the seller was very co-operative and he was issued a replacement.
I don't actually use e-bay but I use other sites where you rate the vendor. I frequently leave feedback about the aspects of the service. For example, I had to order from a computer/electrical online store recently and whilst, ultimately, everything was put right by the vendor it doesn't change the fact that my purchase was not problem free.
I ordered several products, which were very reasonably priced however, I paid for next day delivery and only got part of my shipment the next day. The rest of it was delivered the following day. I had taken the day off work to receive the order and it was very troublesome to have to take a further day off to receive the rest of the order.
I contacted Customer Services and they refunded my delivery costs as I didn't get next day delivery however, I still had to take two days off work when I should really, have only had to take one.
So, whilst the goods were exemplary and the vendor refunded my delivery costs, the fact remains there were complications in the transaction and factual feedback assists other potential buyers.
For example, someone who fixes computers advises a customer that he'll have his computer ready for him by Friday. He knows he has to order parts and needs them delivered the next day to ensure he can meet his promise of Friday. My feedback will assist him in deciding whether to purchase from this particular site or not. Because whilst the goods may be reasonably priced and they're not faulty he needs to be aware that, on occasion, they do not meet their delivery promises. To him, this information would be invaluable as it would impact on his ability to meet his promise to his customer.
Rather than attacking Ross how about realising that he's actually helping other potential buyers. That is the purpose of feedback. If you tip-toe around so the Sellers can keep their 100% rating then it loses its value as it's undeserved. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 1:06:26 PM | I don't know why I'm being attacked to be honest. I've said that I thought I was doing the right thing, and now I've ended up feeling bad about it, so I've apologised to the seller and I'm trying to make things right.
That certainly doesn't sound like a jerk to me. Maybe the people who like to assume things and then attack the person for it are the jerks. Talk about irony. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 3:09:05 PM |
While I have the stage, I'd like to complain about people that buy an item and then poof off the face of the planet without paying for it until a week (or more) later! Do they walk into a store and buy something without paying for it 'til a week later it? No! I ain't the lay a way department!
I sometimes pay by echeck, which takes up to 10 days to clear. When I do pay this way, I email the seller saying that I did, and give them the expected clearing date that PayPal gave me. If there is some reason I can't pay right away, I email the seller and let them know. So far, none have got mad at me, and all have been very understanding. | |
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| Leaving negative feedback, did I do the right thing?
Posted: 5/16/2008 8:29:24 PM | Well, as someone who sells on ebay, and helped someone become a Power Seller on ebay as their trading assitant...yes, you were a bit hasty.
And you must have missed the screen where ebay suggests that you try to work things out with the seller before leaving negative feedback. Things happen...maybe they did work when they left him. If they were exposed to extreme heat it could have damaged them during shipment. If they were exposed to a magnetic field, they could have been damaged.
What you should have done is e-mailed him and let him know there was a problem. Most sellers value their FB rating and will do whatever it takes to make their buyers happy. If you can't be 'bothered' with things like that...then don't buy things off of e-bay. Plain and simple.
As for the withdrawal of FB. BOTH of your feedbacks will be withdrawn at the same time if both of you agree to a mutual feedback withdrawl. If he hasn't started the process yet, then go to Help and type in 'feedback withdrawl'. It will lead you through the process of starting the withdrawal.
~Welder's Girl~ | |
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