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 Doodlebug0360
Joined: 1/2/2016
Msg: 1
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Can you please tell me how I get a refund from Plenty of Fish? I tried calling a customer service phone number that does not work. I need a refund asap!!!
 Mz_Dressup
Joined: 11/15/2014
Msg: 2
Refund
Posted: 8/2/2016 4:17:17 PM
csr@pof.com

Good luck...
 Mark_It_Up
Joined: 3/15/2011
Msg: 3
Refund
Posted: 8/3/2016 1:06:51 AM
^ As above, try emailing.

But I wouldn't hold your breath. What makes you think you're entitled to a refund? There's no POF staff here but maybe we can help explain what happened.

Their terms and conditions are pretty watertight and almost all refund requests are rejected.
 ericaagain
Joined: 7/9/2016
Msg: 4
Refund
Posted: 8/3/2016 5:54:00 AM
You are far better off to go to your credit card company and see what they can do to get your money back. CSR doesn't give a damn, just wants your money and "service" is a huge misnomer. Huge. There has never been customer service on POF for free users or paid users.
 duracell_bunny_one
Joined: 1/21/2015
Msg: 5
Refund
Posted: 8/3/2016 9:22:00 AM
Make sure that you go through the terms & conditions & cancel auto-renew - that means at worst you'll 'only' lose your current fees. Get your card provider to block any repeat payment(s)....I agree that your card provider will possibly be more helpful than POF in getting a refund of any sort............

 kadyangel
Joined: 8/24/2014
Msg: 6
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Refund
Posted: 8/4/2016 10:51:39 AM
Me to I received an email that my refund would be on my next statement a month ago!! Still nothing!! This is very bad customer service, never seen anything like it and no way to contact anyone..
 scorpioinOregon
Joined: 7/20/2014
Msg: 7
Refund
Posted: 8/5/2016 11:48:19 PM
It amazes me that there are still people who think POF has a staff who cares about the members and will help with problems.

News Alert! The site runs itself. It's all computerized. There maybe a person or two who actually work for the company, but you can bet it's to do things not related to anything that will help us, the users.
 gigilinn87
Joined: 8/14/2016
Msg: 8
Refund
Posted: 9/6/2017 4:19:35 AM
I just joined plenty of fish on Sunday for the 30 day free trial..you took 51.00 out of my account..please give it back until my 30 days are up
 spot4username
Joined: 12/15/2015
Msg: 9
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Refund
Posted: 9/6/2017 6:30:27 AM
^^^ POF is free. It doesn't cost anything to join.

If you did pay for some crazy reason be sure you turn off the auto renew feature.
 VedSagan
Joined: 2/20/2011
Msg: 12
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Refund
Posted: 1/31/2018 8:14:40 AM
Pof is a scam!! Do not spend your money on this website EVER!!

I canceled my subscription a year ago, after that I wasn't charged again. Last month (December, 2017), I Logged in to see the date when I started messaging a special someone. Last week I got a 51$ charge from pof for a subscription, I DID NOT SIGNED UP FOR THIS.

I sent them a message and of course nobody replied because there is no customer service.
 halforhalfnot
Joined: 9/13/2016
Msg: 13
Refund
Posted: 1/31/2018 8:31:16 AM
Go to your credit card company. But I suspect you won't get any satisfaction.

It sounds like you used a service only available to upgraded members. You probably clicked past a notice telling you that in your pursuit of an answer. They already had your billing info and used it.
 Mark_It_Up
Joined: 3/15/2011
Msg: 14
Refund
Posted: 2/5/2018 12:20:54 AM
This is why I would always recommend anyone upgrading to take out a brand new credit card, and CANCEL THE CARD after you've finished subscribing. It may seem drastic to take out a new card just for a dating site, and most of the complaints of this nature are probably user error (forgot to unsubscribe, unsubscribed wrong, didn't realise it was a subscription etc). But there's just so many reports of this kind of thing that I'd say the hassle of taking out an extra card is worth it.
 nicerguy2916
Joined: 9/15/2016
Msg: 15
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Refund
Posted: 4/10/2018 8:48:53 AM
I hate this site refund me and do NOT renew or I will decline payment
 Mark_It_Up
Joined: 3/15/2011
Msg: 16
Refund
Posted: 4/11/2018 12:29:58 AM
Posting in this forum achieves nothing, zilch, nada, ZERO. There are no POF staff reading and nobody can cancel your subscription or renewal based on a forum post.
 parkrat420
Joined: 4/26/2018
Msg: 17
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Refund
Posted: 4/30/2018 12:32:08 AM
no dipshit. you entered your credit card and don't read **** all.
 Kelley300698
Joined: 3/21/2018
Msg: 18
Refund
Posted: 5/1/2018 8:28:31 AM
It is not a total loss. You got an education. Perhaps next time, you won't be as stupid.
 KPOL52
Joined: 3/14/2018
Msg: 19
Refund
Posted: 5/1/2018 1:38:18 PM
While there may or may not be anyone watching the Forum store, there clearly IS someone or some program with an eye on paying members. Last year, 6 weeks into a one year paid membership, I was wrongfully terminated. A few weeks later they refunded my entire payment.

I suspect a real Human working for Fish understands what goes on in these Forums but has no power to do anything about it.
 ludie2233
Joined: 5/15/2018
Msg: 20
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Refund
Posted: 1/21/2019 7:46:21 AM
I want I refund on my account now.
 mountain833
Joined: 1/1/2019
Msg: 21
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Refund
Posted: 1/21/2019 11:28:38 AM
can not afford price ran into hardship
 mountain833
Joined: 1/1/2019
Msg: 22
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Refund
Posted: 1/21/2019 11:30:25 AM
can not afford ran into hardship
 mountain833
Joined: 1/1/2019
Msg: 23
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Refund
Posted: 1/21/2019 11:33:20 AM
can not afford ran into hardship
 11bowden3
Joined: 3/12/2019
Msg: 24
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Refund
Posted: 3/17/2019 12:33:45 AM
Not what I expected waste of my time, been asked for money and to sign up to other websites
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