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Show ALL Forums  > Plentyoffish Site/Suggestions/Help  > POF double charged my account.      Home login  
 AUTHOR
 New_Decision
Joined: 1/21/2016
Msg: 1
POF double charged my account.Page 1 of 1    
I've scoured this site, the forums and even the blog as to what their email is, or how to ge in contact with them. They charged my account twice for upgrading to premium.
SEP 06 PLENTYOFFISH MEDIA ULC IAT PAYPAL $81.40 $22.47
SEP 06 PLENTYOFFISH MEDIA ULC IAT PAYPAL $81.40 $103.87
SEP 06 ATT Payment...
I do not know how to get them to refund this any help is appreciated.
 Mz_Dressup
Joined: 11/15/2014
Msg: 2
POF double charged my account.
Posted: 9/6/2016 4:03:19 PM
csr@pof.com

Include your username and email address. In your subject line put Billing problems.
 New_Decision
Joined: 1/21/2016
Msg: 3
POF double charged my account.
Posted: 9/6/2016 4:22:34 PM
Thank you. Now I'm just wondering if they'll actually fix it or am i going to have to beg the bank to reimburse me.
 duracell_bunny_one
Joined: 1/21/2015
Msg: 4
POF double charged my account.
Posted: 9/7/2016 11:55:53 AM
I'd ask for a bank refund - POF are very bad at this sort of thing.......

 maybeebaybee1
Joined: 2/12/2016
Msg: 5
POF double charged my account.
Posted: 9/9/2016 8:56:44 AM
Wow ... Are you really paying $81.00 a month for this site? That's a huge waste of money, you realize that?

Do you really need to see if she read your message that badly?
 gcdeb
Joined: 4/1/2015
Msg: 6
view profile
History
POF double charged my account.
Posted: 9/11/2016 12:59:30 AM

Are you really paying $81.00 a month for this site?
Last time I was a paid member, I think I paid about $35 a month, but I had to pay 3 months in advance. So the $81 would likely be or 3-6 months (can't be bothered logging in to the other side to check - I'm sure someone else won't be able to resist though).
 Mark_It_Up
Joined: 3/15/2011
Msg: 7
POF double charged my account.
Posted: 9/12/2016 6:48:32 AM
I would go to your bank and file a chargeback for double payment. POF customer service is appalling. You could try emailing csr@pof.com but most likely you won't get a reply for weeks so I'd just go for the sledge hammer option of chargeback.
Show ALL Forums  > Plentyoffish Site/Suggestions/Help  > POF double charged my account.