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Show ALL Forums  > Technology/Computers  > Unable to login      Home login  
 AUTHOR
 LAJ17
Joined: 7/11/2017
Msg: 1
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Unable to loginPage 1 of 2    (1, 2)
Hi,
I keep getting an error that my password is incorrect when trying to login. I've reset it now three times but when I go to login it still says it's incorrect I don't know how I can get back into my account! I can't delete it and start over as you need to be logged in to do that. What can I do?
Thanks
 nospam9999
Joined: 10/17/2017
Msg: 2
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Unable to login
Posted: 10/26/2017 11:03:27 AM
Have you tried phoning billing at 888-299-9531
 ShemOz123
Joined: 8/13/2017
Msg: 3
Unable to login
Posted: 11/5/2017 2:16:22 AM
hi... I'm able to log in here for forum but failed to log in for the dating site...i tried to reset again and again... not working!!!!
 meg_the_tsundere
Joined: 3/27/2017
Msg: 4
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Unable to login
Posted: 11/7/2017 2:41:04 AM
I am having the same problem! I am a free user but have tried logging in on both smartphone and laptop and both do not work.
 donpdonp
Joined: 8/29/2017
Msg: 5
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Unable to login
Posted: 11/22/2017 5:47:53 PM
Same here. I am a free user. I login, bad password. Reset password, the link works and I put in a new password. Then I go to login, bad password. I cannot log in at all.
 donpdonp
Joined: 8/29/2017
Msg: 6
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Unable to login
Posted: 11/30/2017 10:45:10 PM
still trying.. noticed the failed login message says email "loginissues@pof.com" which I did, then that bounced. The reponse in email was "We're writing to let you know that the group you tried to contact (loginissues) may not exist, or you may not have permission to post messages to the group.". Good times.
 laura0213888
Joined: 7/3/2017
Msg: 8
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Unable to login
Posted: 12/21/2017 4:35:11 AM
i have the same problem, is your problem solved now?
 greenIedmonster
Joined: 2/8/2017
Msg: 10
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Unable to login
Posted: 12/25/2017 1:57:40 PM
I'm having this issue, as well. I've reset my password now five times, and still can't log in. Did you resolve this issue? I see no guidance on the PoF site.
Thanks in advance!
 Timelord24
Joined: 10/31/2010
Msg: 11
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Unable to login
Posted: 12/28/2017 10:40:22 PM
mine just started tonight same thing went to go log in and account saying not valid password so clicked the link to change same thing keeps asking me to change my password so i have now 3 times but lets me post here but now log into site! Any ideas whats wrong?
 DBS1950
Joined: 8/30/2016
Msg: 12
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Unable to login
Posted: 1/3/2018 4:09:54 AM
I'm having the same problem. Try logging in from your phone, that seemed to work for me.
 ruger_1911
Joined: 11/11/2017
Msg: 13
Unable to login
Posted: 1/4/2018 1:27:22 PM
I'm having same issue also, changed my password multiple times and still can't login. Anyone know what's going on?
 e_dreamer01
Joined: 10/27/2013
Msg: 14
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Unable to login
Posted: 1/12/2018 2:07:55 PM
Same for me, can log in here, but not on the site with a computer. The mobile app works too.
 bea1947
Joined: 1/25/2017
Msg: 15
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Unable to login
Posted: 1/16/2018 6:48:03 PM
Same here . keep trying but nothing. They send a message that you have a message but then you can not sign in. even to upgrade to see if that would work. but nothing.
 chipinnc
Joined: 6/15/2007
Msg: 16
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Unable to login
Posted: 1/19/2018 8:21:11 AM
Same problem STILL happening!

I can long into here (forums) from any device...

But for POF site...
I can get in from the Android App fine...
I can get in from ANY browser on my Android...
But I cannot get in from ANY browser on several Windows machines...

WHEN IS SOMEONE GOING TO FIX THIS ISSUE?!?!??!?!
 Shower_Orange
Joined: 1/13/2018
Msg: 17
Unable to login
Posted: 1/19/2018 8:39:09 AM
Check out message #9 (found during a thread search):

https://forums.plentyoffish.com/datingPosts16643797.aspx

Could be a possible reason.
 SongsofICEandFIRE
Joined: 11/11/2015
Msg: 18
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Unable to login
Posted: 2/21/2018 3:22:13 AM
Same here. I can't login no matter of how many times I changed the password.
 elmoore58
Joined: 6/7/2011
Msg: 19
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Unable to login
Posted: 4/29/2018 2:48:55 AM
you may have to turn off your vpn
 donpdonp
Joined: 8/29/2017
Msg: 20
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Unable to login
Posted: 5/20/2018 10:21:32 PM
Will someone please fix this? Its clearly an error with the plentyoffish software.

I can reset my password fine, the new password even works with the forum software!

The POF site itself rejects my password and has been rejecting it for over 6 months, no matter how many times I reset my password, or whether I use my email or username do it.

Will a database adminstrator or software developer at POF please find the root problem here and fix this issue?
 donpdonp
Joined: 8/29/2017
Msg: 21
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Unable to login
Posted: 5/20/2018 10:28:16 PM
So after making this post it dawned on me. plentyoffish is doing geo-ip nation filtering, and not telling you it is doing that. After six month of trouble with resetting the password, I turned on a USA VPN and login worked right away. (I'm traveling outside the country right now). Problem solved!
 Interior50
Joined: 5/9/2018
Msg: 22
Unable to login
Posted: 6/21/2018 11:02:22 AM
I am finding that same error time after time after time. I sign in and nothing happens, try it 20 minutes later, nothing, five minutes later, get in. My sign password has not changed. Really poor service. Explain why your password works only part time, when you pay for full time membership. Give us a better live help page. This day and age you POF.com needs to update their system. Of couse POF.com won't reply because there is no adequate method to get your point across.
 gunthorr70
Joined: 10/4/2015
Msg: 23
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Unable to login
Posted: 9/26/2018 5:11:41 PM
I'm having the exact opposite I can log in on a computer but not on my phone on the app, the mobile page or desktop version... I was able to log in here on my phone though...
 lindy211
Joined: 6/21/2016
Msg: 25
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Unable to login
Posted: 10/28/2018 4:01:25 PM
Hi
I have the same problem as LAJ17 so frustrating this is happening every time i try to login
please give us a solution or fix the problem - your end?
 plazticsoul
Joined: 9/7/2018
Msg: 26
Unable to login
Posted: 12/26/2018 10:07:56 AM
Are you on a VPN or behind a proxy? I can't log into POF when I'm using my VPN.... this is by design and is a security feature, unfortunately. I've asked about it.
 Oololo
Joined: 12/28/2018
Msg: 27
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Unable to login
Posted: 2/12/2019 2:12:55 AM
Has anybody found a solution to this? I am on holiday and am outside of Canada - and for some reason I can't login to pof anymore. Keeps saying that my username/password is wrong although I've reset it multiple times.

Would appreciate if someone knows the solution to this.

Thanks
 FYRE2
Joined: 7/22/2014
Msg: 28
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Unable to login
Posted: 2/27/2019 7:30:58 PM
This is happening to me also.
Is there a explanation for this? Or recommendation to fix issue.
Changed my password 3 times also
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